Here at Ted, we work around the clock to keep our online services ticking over smoothly and ensure that all orders are fashionably on time.

 

Delivery

 

Delivery address

Delivery timeframe

Delivery cost

Within Kuwait

1-2 working days

Free delivery on all orders

 

Returns

Something not quite right? Simply return your order within 14 days of receiving it for a refund.

 

Return through the website

Let us know you want to return your item(s) through your Account. Sign in to your account, click on your order and start a return

Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)

 

Return to store

Simply bring your item(s) for return to Ted Baker 360 Degrees Mall store, along with your invoice. Click here to check the store's details.

Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)

 

Return and exchange policy

  • Full-priced products with original receipt may be exchanged within 30 days of purchase and returned within 14 days from delivery or collection (product should be in its original condition, unaltered, unused with original tags attached.)

  • Sale products with an original receipt may be exchanged or returned within 14 days.

  • Exchanges are not available on the website and can only be done at a Ted Baker 360 Degrees Mall store. Returns may be done through your Account or at Ted Baker 360 Degrees Mall store.

  • Refund of full-priced and sale products will be permitted within 14 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases refund will be made through credit card, etc.)

  • Refund on credit/debit card payments: Note that your bank or card issuer can take anywhere between 5 to 15 additional business days to process these return transactions.
  • No Exchanges or Refunds will be offered on Bags, Jewellery, Accessories, Swimwear, Underwear, Fragrance and beauty products.
  • The above policy applies only to products purchased within Al-Futtaim Brands stores across Kuwait.

  • Items that have been altered cannot be returned, refunded, or exchanged.